FREE SHIPPING: All orders over $150 (before tax) are subject to free shipping.
FLAT RATE SHIPPING: Flat-rate shipping is standard for all orders, unless customer request other shipping options. Please allow 3-10 business days for flat-rate shipping. The LOVE Collection’s business days are Tuesday–Saturday. No orders are shipped out on Sunday and Monday.
NEXT DAY SHIPPING: Not available at this time. We are working on it to become available November 1, 2017.
INVOICE ORDERS: All invoice orders will be shipped out within 24 hours of the completed payment.
BILLING ADDRESS vs. SHIPPING ADDRESS: If billing address is different from shipping address, you will be required to email The LOVE Collection a copy of your ID. Email: info@DontezLove.com.
SHIPPING CARRIER: A signature is not required for most deliveries. Using your best day-time address is advised in order to receive your package as soon as possible. The LOVE Collection is not responsible for any delays due to carrier, holidays or natural disasters.
SHIPPING ON RETURN ITEMS: If a shipment is returned to us due to the wrong address or an exchange, the customer will be responsible for any reshipping fees. In the rare occurrence that The LOVE Collection sends an incorrect item or any other issues we are responsible for, we will reimburse the customer for returned shipping cost, and cover expenses to reship.
Out-OF-STOCK ITEMS: If an item or size you would like is out of stock on the site, please feel free to contact the store. Shipments arrive weekly so items may be in stock, but not updated on the website. If you placed an order for an item that is out of stock, you will receive an email of phone call. You will have the option to wait for the item to restock and ship or exchange it for an in stock item. Out of stock items qualify for a refund, at the customers request, if we can not get the item shipped out within 3-7 business days.