Refunds & Exchanges
EXCHANGE ONLY. NO REFUNDS.
The LOVE Collection products purchased in-store, online or at any The LOVE Collection affiliated locations or pop-up shops are subject to exchange within 7 days of its original purchase date. All products must be unused, in its original packaging, with all tags attached. This includes, but not limited to, hair bundles, closures, and frontals.
HAIR: Care instructions are provided on all hair bundles & closures to assure customer satisfaction before installing extensions. Once the hair bundles are removed from its original packaging, tags are removed, or hair has been installed, hair extensions can no longer be identified as our product, therefore, absolutely no exchanges or refunds will be honored.
In the rare occurrence of a product defect, we have the right to handle each individual situation to our discretion.